Now Hiring - Senior Account Manager - Industrial in Northville, MI

Position Summary:

This position is responsible for achievement of profitable growth targets and day to day commercial management of assigned industrial/non-transportation customers and markets. Contributes to developing, maintaining, and establishing the customer relationship. Responsible for achieving established priorities and departmental goals.

Primary Responsibilities:

• Participate in the development of and execute strategic plan for the customer and/or product to achieve profitable growth targets within the region and globally
• Prepare and lead the new business strategy and drive cross functional team to complete critical success factors to achieve assigned net new business goals
• Contribute to management of customer business plan or productivity programs internally and externally
• Work with Engineering, Operations, Purchasing and Cost Estimating to ensure quotes are competitive, accurate and submitted on time for customer and/or product
• Maintains part pricing matrix, closure of all open financial/economic issues
• Track and monitor progression on raw material pricing and other economic agreements
• Lead and develop cross-functional customer relationships with all disciplines
• Develop cross-functional internal relationships (Sales, Engineering, Operations, Purchasing, Cost Estimating, etc.)
• Develop and lead price negotiations with the customer ensuring consistency at the customer level
• Support and mentor Account Managers and Sales Analysts
• Understands and properly utilizes internal systems and procedures
• May, on occasion, be required to perform duties other than those specified in this description

Education and Qualifications:

• Bachelor’s Degree in business administration or engineering required
• Ten years or more of experience working with industrial/non-transportation customers (Carrier Corporation, Rheem Manufacturing, Lennox, Mestek, Inc., and Drager Group) and demonstrated ability to be autonomous in customer management and coach others towards achieving goals
• Understanding of manufacturing and assembly environments
• Technical knowledge to discuss product capabilities in detail with all customer functions
• Ability to articulate complex ideas and communicate effectively with customers and cross-functional teams
• Ability to make decisions on customer requests varying from program support to profit margin, which affects long term profitability
• Strong verbal and written communication skills with exceptional negotiating abilities
• Project management skills are desired with excellent ability to prioritize, multitask and organize
• Ability to articulate complex business case proposals to internal and external management and influence decision making
• Strong, polished presentation and negotiation skills
• Proficient in Microsoft Office
• Willingness and ability to travel, as necessary

Work Environment/Work Conditions:

• Professional Office Environment
• Must wear proper personal protection equipment while on manufacturing floor
• Travel to manufacturing facilities or customer locations when required
• Equipment used requires proper training on the potential for and avoidance of injury

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Travel requirement:

• Up to 25% travel

Work Location: Hybrid remote in Northville, MI 48168